Skip to main content

Fire Helmets Service

MSA offers expert service solutions to protect your Fire Helmet investment.  Service is performed by factory-trained and factory-certified technicians in accordance with MSA factory procedures.  You can be confident that your product will be serviced to original factory specifications using genuine MSA replacement parts and processes.  Full manufacturer’s warranty service and support is provided.


How to Request Service

To return a product for service at an MSA service center, please call Customer Service at 1-800-672-2222.

Please have the information in the link below ready when calling.

Service Notification Request

Note: All used items being returned for service must be cleaned, sanitized and/or decontaminated as necessary to minimize the possibility of MSA employee exposure to health hazards in handling such material. All applicable laws and regulations shall apply. MSA reserves the right to return unsanitary items unrepaired.

Service Pricing

Warranty Information

MSA Factory Service Centers

  • Jacksonville: 352 White Street, Jacksonville NC 28546. Ph: 910-355-3102
  • Toronto: 100 Westmore Drive Unit 23 Etobicoke, Ontario M9V 5C3 Ph: 1-416-620-4225
  • Edmonton: 12134-154 St. NW, Edmonton, AB T5V 1J2. Ph: 1-780-483-0988

MSA Authorized Service Centers

Technical Support Contacts

Phone: 1-877-672-3473


Other Information