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MSA Grid Data Privacy Statement

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This Privacy Statement for MSA Grid Applications and Services (“Privacy Statement”) describes information that MSA Safety and/or its subsidiaries and affiliates (collectively, “MSA”) applications collect, use, share, and store, including personal information (i.e., information that personally identifies a user, such as your name, email address or phone number, or other data that can be reasonably used to infer this information).

The purpose of this Privacy Statement is to assist our customers in their understanding of what data (including but not limited to personal data) is collecting through the MSA Grid Applications.

This Privacy Statement applies to the operation of MSA Grid applications, services, and mobile applications, in this Privacy Statement, the phrase “MSA Grid Applications” shall be deemed to include all subscription services (including free subscriptions) and website and mobile applications related to MSA Grid.

Objective and Scope

This Privacy Statement provides transparency about the data that may be processed by MSA when customers or users access our MSA Grid Applications. This includes, where applicable, any personal data provided through the Applications by customers that reside in the European Union and California.

Collection and Processing

We will be transparent about the different types of information we collect and how we use them. Unless we obtain written permission or have a legal or commercial basis for processing (for example, providing a service to you), all data collected through MSA Grid Applications is anonymized.

If European data protection law applies to the processing of personal data when using MSA Grid Applications, we process personal data pursuant to the terms of MSA Safety’s Data Processing Addendum.

International Data Transfers

Data processed through MSA Grid Applications, including personal data, may be collected, used and stored by MSA Safety or its service providers in the United States and other countries where our servers or systems, or the servers or systems of our third parties, reside. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access personal information, may not be the same in such countries. By using the MSA Grid Applications, Customer agrees and consents to such transfers of data.

MSA Safety’s directors, officers, employees, agents, and representatives may have access to personal data on a need-to-know basis if they need to carry out legitimate tasks.

Data Security

MSA Grid Applications use technical and organizational security measures to protect the data supplied by customers and their authorized users and managed by us with aim to ensure its confidentiality, availability and integrity. These security measures have protections against manipulation, loss, destruction, and access by third parties, and our security is continually being evaluated and improved in line with developing technology. HOWEVER, MSA SAFETY CANNOT GUARANTEE COMPLETE SECURITY OF COLLECTED DATA, INCLUDING ANY PERSONAL DATA. MOREOVER, MSA SAFETY IS NOT RESPONSIBLE FOR THE SECURITY OF ANY DATA STORED OR COLLECTED IN NETWORKS OR PLATFORMS THAT WE DO NOT CONTROL, SUCH AS WIRELESS OR CELLULAR NETWORKS.

Right to information

Customers have the right to request from MSA Safety whether and what personal data of theirs has been stored by us to provide the MSA Grid Applications, including for purposes of fulfilling a data subject access request where there is a legal basis. Customers are also free to view, delete, or amend such data that they control at any time. If incorrect information is stored, despite our efforts to ensure that data is accurate and up to date, we will correct it at the request of any customer account administrator. MSA Safety will respond to any such requests for information, deletion, or amendment in writing and as soon as reasonably possible.

To make a request about personal data, or if you have any questions about the processing of personal data in MSA Grid Applications, please contact MSA via

What information do MSA Grid Applications collect?

Depending on which application or service is being used, MSA Grid Applications may collect:

  • Data from device components
  • Configuration changes to the device
  • Device usage and performance information
  • Technical information from device
  • Device user data (e.g., worker name, etc.)
  • Device geolocation data
  • Network and connectivity information (e.g., IP address from computer accessing a MSA Grid Applications)

How does my MSA Safety Application or account interact with third parties?

MSA Safety may use third parties when providing its applications and services to customers. MSA Safety is not responsible for such third parties. Customer data gathered from MSA Grid Applications is never shared with third-party marketers or spammers for monetary or other valuable consideration except in an anonymized and aggregated manner.

Any data that MSA Safety receives from third parties will be processed and stored by MSA Safety and will be treated in accordance with this Privacy Statement and applicable law.

How does MSA Safety use the information it collects?

Generally speaking, we use collected information to provide, develop, and improve MSA Grid Applications, including to make assessments and recommendations about products or safety. We may use one of your authorized user's contact details to send this information, or to ask an authorized user to participate in surveys about your MSA Application usage, and to send other communications from MSA Safety, when in accordance with applicable privacy law.

We may also use this information in an anonymized form for research purposes and to help us make product development, sales, marketing, and business decisions. We may use service providers to perform some of these functions. Those service providers are restricted from sharing this anonymized information for any purpose other than as described above.

We may use information collected to resolve technical issues a user may encounter, to respond to requests for assistance, to analyze crash information, and to repair and improve the Services.

In general for purposes of applicable law (e.g., GDPR or CCPA), MSA Safety is a “processor” or “service provider” of the information collected in connection with the MSA Grid Applications.

In what circumstances does MSA Safety share my information?

Under no circumstance do we share personal information with third parties for any purpose unrelated to the activation and delivery of MSA Grid Applications and services without first obtaining consent or otherwise having a legal basis for processing. MSA Safety does not rent or sell our customer lists. The following are the limited situations where we may share personal information:

  • With permission from a customer or user
  • To third parties (e.g., vendors, service providers, technicians) that support the processing and storage of data necessary to provide our services, or who fix technical problems;
  • In an anonymized way for marketing, research, or other advertising;
  • For actual or potential sale or transfer of the MSA Safety business;
  • For legal reasons, such as (i) complying with applicable law, regulation, or court order (ii) enforcing MSA Safety policies or contracts, (iii) detecting or preventing fraud, security, or technical issues, (iv) as reasonably necessary to protect or preserve the rights of MSA Safety, our users, or the public, or (v) as otherwise legally permissible.

What choices do I have and how can I delete my information?

MSA Grid Applications are intended for use by organizations, and the personal data they may generate is controlled by them.

Authorized users of MSA Grid Applications should direct any data privacy inquiry to the appropriate MSA Safety organizational customer (e.g., employer), who has responsibility and control over such data.

Use of the MSA Safety Application(s) are subject to the policies of the organizational customer that has purchased the Services. MSA Safety is not responsible for the privacy or security practices of such organizations, which may be different than this policy.

MSA Safety generally stores data generated from our MSA Grid Applications for as long as the customer has an active organizational account. In addition, MSA Safety may, where lawful, continue to store such information to resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements and comply with applicable laws.

As described above, some information is processed and stored directly on the MSA device or instrument that provides or connects with the MSA Applications. Any account administrator can delete the information on this instrument via the relevant MSA Safety application.

Customers with questions or concerns, or who would like to make a request regarding the access, amendment, or deletion of personal data, please contact

Changes to Privacy Statement

Please note that this Privacy Statement is not an agreement and may change from time to time. We will provide notice of any changes by contacting active account administrators or through the MSA Safety website.